【Important・Warning Notice】Regarding Fraudulent Mails from Booking.com

June 18, 2024
Dear All Customers,
Hakone Ashinoko HANAORI

Currently, we have confirmed some occurrences where customers who have madereservations to ”Hakone Ashinoko HANAORI(located in Hakone, Kanagawa)” via Booking.com received unintended e-mails, which may lead to external sites not related to Booking.com and our hotel.
Booking.com and our hotel never request personal information such as ID number, credit card information from customers via email or other means.
We request you to be careful not to access the URL contained in this kind of email.

Sincerely,
Hakone Ashinoko HANAORI
General Manager